Return/Refund policy
Physical items and prints:
Please note that all items purchased are final sale. I do not accept returns, exchanges, or issue refunds for any reason once the transaction is complete.
Exceptions for Defective Goods: If an item arrives damaged or defective, you must notify me within 15 days of purchase with proof of receipt. Approved exceptions are strictly limited to direct exchanges for the identical item.
Digital items:
All sales of digital products are final. Due to the nature of downloadable and digital content, I cannot offer refunds or exchanges once a purchase is completed and the product has been made available for download.
Exceptions: If you experience a technical issue that prevents you from accessing your purchase, contact me at art@mollyreusser.com within 15 days of your order. We will work to resolve the issue or issue a replacement or store credit.
Shipping policy
I ship art within 2-5 business days.
The total time for the product to get to its destination via UPS ground is around 5-8 Business Days.
Prints 8 × 10 and under and stickers ship in flat cardboard envelope mailers.
Larger prints ship rolled in a cardboard mailing tube.
Soft sculptures ship well insulated within a mailer bag.
Shipments include tracking.
Shipments include insurance if the item is valued at more than $100.
How can I contact you?
You can reach me anytime via my contact page or email. I will do my best to respond within one or two business days.